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Meet your back-up

Our dedicated team of experts are on hand to help you meet your client’s needs, access relevant resources and support you on growing your equity release business.

Support Team

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Caroline Mc Manamon

Director of Operations

Caroline oversees the operations of end-to-end to journey. Exercising her ability to increase the efficiencies and motivate her people – whilst never deviating from her focus on the adviser experience and achieving the best possible customer outcomes. In her spare time Caroline loves spending time her family and socializing with friends, listening to eighties music and exploring new restaurants.

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Collette Routledge

Case Handler Team Leader

Collette leads the case handler team. Her focus is to do anything she can to get an application moving forward – from chasing missing information or solicitors. A master motivator, organiser and problem solver. To switch off after work Collette enjoys sewing as well as spending quality time with her family.

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Emma Ward

Head of Sales Operations

Emma is a master at keeping clients happy and finding solutions to problems – as well as seeking out new opportunities. Emma uses the same TLC to enhance sales operations as she does when baking her tasty new cupcake creations. She also has a passion for the performing arts, being an occasional thespian and amateur dancer.

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Mike Millar

Director of Sales

I have over 43 years experience in financial services, starting in 1980 as an IFA and moving into provider world in 1985 as Regional Director at RSA for over 19 years moving to Partnership in 2004 as ER Director finally joining m2l in 2014 where I am now the Sale Director

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Fran Green

National Account & Networks Manager

With 30 years of experience in business development Fran has a wealth of technical and industry knowledge – enabling her to support advisers with challenging cases and strategies to grow their businesses. Fran is a proud wife and mother, regularly treating them to her infamous baking skills.

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Harsha Lander

Underwriting Manager

Harsha helps manage and mentor the growing more2life team of underwriters – training 10 new team members within the last year. As well as training and advising new underwriters her diverse role includes manging relationships with our funders, looking at complex technical queries, and diffusing complex cases and escalations. Outside of work Harsha enjoys walks in the countryside with her family – which often turn out to be longer than expected after a few wrong turns and popping into a few pubs for refreshments.

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Jennifer Gadsdon

Technical Conveyancer

Jennifer ensures a smooth transition between external solicitors and the more2life team. Her technical knowledge and experience in residential conveyancing and leasehold enfranchisement, helps avoid potential delays. A real outdoorsy type, Jennifer loves enjoying hikes around the lake district with her two kids and is always planning their next holiday.

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Steven Watson

Adviser Support Team Leader

Steven leads the team that supports financial advisers with things like pre-application queries, lending criteria’s and case updates - with the aim of providing one-touch resolutions by liaising with other departments to speed up the progress of applications. When he’s not working or spending time with his family - you’ll find in him getting frustrated on the golf course, cheering on Sunderland at the Stadium of Light or playing videogames.

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Rachel Flanagan

National Sales Manager

Rachel looks after the business development managers at more2life, overseeing strategy and distribution in the Southwest and South Wales regions. A finalist for BDM of the year in the 2022 Financial Reporter Awards, Rachel has a wealth of regional market knowledge and strong adviser relationships. Outside of work Rachel is real animal lover - and loves her free time taking care of two horses, two dogs and chickens - making an eclectic animal family! She is also a sharpshooter at clay-pigeon shooting.

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Simon Gibson

B2B Sales Manager

I joined more2life in October 2022 as Sales Manager and I have enjoyed the challenge of getting to grips with the fast paced, ever changing Equity Release landscape. My role here at M2L is to guide and support the sales team ensuring they deliver the best possible outcomes for advisers and their clients.

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Ben Jackson

Telephone Business Development Manager

I am happy to say I am your Telephone Account Manager and look forward to working with you for all your Lifetime Mortgage needs! I’ve been in the company for 2 years and have learnt so much in my time being here. I now look after the account managers at more2life and strive to give the best service possible to all advisors. I’d love to learn all about your mission and how you are helping clients enjoy a better retirement!

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Jacqueline Eastham

Senior Telephone Account Manager

I’ve worked for the group 9 years in March and started off as an Annuity broker, I then moved onto working for more2life. I started in the adviser support team before moving onto Account managing which I love as I strive to help advisers meet their client’s needs. I am also a mum now and have a great work/life balance.

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Pavel Lavrenovs

Telephone Account Manager

I have been at more2Life for a year now and recently moved from being a Campaign Account Manager to Telephone Account Manager. From my time here I have learned and made progress in many different areas. I love a challenge as well as helping people out and this industry involves exactly that. I look forward to what this forever changing markets holds as I strive to deliver the best possible outcome for our advisers and their customers.

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Tony Ward

Telephone Account Manager

I am an experienced Account Manager, with over 4 years experience working in both sales and operations roles within Equity Release. I strive to provide the best possible service to adviser to ensure their client's needs are met.

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Emily Nelson

Telephone Account Manager

I always bring enthusiasm to my roles and always strive to deliver the best possible outcomes. I have an eye for detail, meaning I can take care of even the trickiest of cases, ensuring a smooth journey for both you and your clients.

Executive Team

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Roland Steere

Director of Funding and Product Development

Roland works to enhance more2life’s position in the equity release market as an innovative lender. Roland is a tough cookie; with over 15 years’ experience in the financial services industry and a depth of expertise in the investment sector, you can trust you’re in good hands.

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Ben Waugh

Managing Director

Ben is the man with the plan and has spent the past 20 years building his knowledge and experience within the financial services industry. He now utilises his expertise to expand and innovate the change and operations team.

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Dave Harris

Chief Executive Officer

Dave has transformed more2life’s manufacturing and distribution relationships and has made major contributions to the development of the Key Group. He has a sharp work ethic and enjoys his time chairing multiple committees and speaking at industry events.

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Caroline Righton

Director of Commercial Finance

Coming Soon...

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